NEXUS OF CONTAINER VESSELS
Connectivity, consistent productivity, and fast turnaround time make Westports a hub that attracts all container vessels. Being the Top 10 most connected port in the world, Westports is able cater for cargo to be transported to any part of the world. This connectivity, coupled with a consistent productivity of 35 container moves per hour (mph) allows Westports to operate at speeds above the standards sets by other ports in the world. Fast turnaround time allow vessels to use Westports as a catch up towards the next destination, making Westports reliable in delivery.
PURSUING F1 SPIRIT
The first idea or thought when it comes to fast turnaround time and fast operations is the crew team for the Formula 1 vehicle. These specialized sets of skills that the engineers have ensure that the machine stays the shortest amount of time in the pit while gaining the most amount of maintenance. Westports operations embodies that spirit. Westports operations strives to produce a consistent 35mph (container moves per hour), one of the fastest productivity in the world. Westports is able to achieve such a feat due to its staff’s focus and determination if producing the best results. With more than 5,000 staff performing their own roles, this makes Westports the ideal port for vessels looking for quick turnaround on their cargo.
WORLD’S BEST 5 – PRODUCTIVITY
Strategically located along the Straits of Malacca, Westports today has positioned itself as the “pit stop” for Container vessels plying the world’s busiest shipping lane. Westports is not only a leading port in South East Asia, but also one of the top ports in the world in terms of productivity. Consistently rated as one of the world’s most productive ports, Westports surpasses its productivity records by raising its own performance bar year on year.
Two world records that Westports achieved have enabled the operations team to achieve Best Productivity, Best Customer Service and Best Employees – all at once at a time of economic difficulties. Westports has nurtured highly motivated employees who are always thriving to improve productivity and services rendered to customers.
27 YEARS AND COUNTING
Westports has come a long way since its creation in 1994. The visionary idea of Tan Sri Gnanalingam, this port seeks to connect Malaysia to the rest of the world. Fast forward 27 years later, and this idea has bloomed into one of the most productive, innovative, and competitive ports in the world. This company has reached a milestone worthy of celebration. Westports continues to grow even during times of economic crisis due to its overarching guidance from Tan Sri Gnanalingam. Westports has contributed immensely towards Malaysia’s economy, and will continue to devote itself for that cause.
Westports is now a megahub for both local and transshipment containers. With the current total quay length measuring 5.8 kilometers and the expansion plan which is in the pipeline to build another 10 container terminals, would give Westports a total handling capacity of 30 million TEUs once expansion is completed. The port is well known for 6 best achievements to-date.
- Best in Productivity
- Best in Information Technology
- Best in Customer Service
- Best Employer
- Best Terminal Practices
- Best in Corporate Social Responsibility
During the last 27 years, the port has won more than 40 awards – some of the recent ones include, ASPN (APEC Port Services Network) Green Port 2020 Award, ACES Award 2020 – Entrepreneur of the Year (Tan Sri G. Gnanalingam), 2019 Asean Corporate Governance Scorecard Award – Asean Asset Class PLCs (Malaysia), Top 100 Best Employer Brand Award 2019, Masterclass in International Logistics Hub awarded by Malaysia Excellence Business Award 2018, SME Platinum Award 2018 for Outstanding Achievers Category, Best Employer Award 2016/2017, Port / Terminal of the Year Award – South East Asia 2017, Big Cap Companies Highest Return to Shareholders over three years (RM 10 billion to RM 40 billion market capitalisation) – Silver Award presented to Westports Holdings, Excellence in Logistics Award 2017, Malaysia Top Achiever Awards 2017, and The Best Tax Payer Award 2017.
Westports prides itself as being a port that is supply driven. As customers’ needs and desires change according to the time and need of the industry, as it is the nature of the economy, the port itself has to evolve. The port currently has 80% market share in Port Klang. Therefore, Westports has a massive responsibility to provide the best service it can in order to increase the efficiency of the supply chain. Westports will continue to progress to greater heights to fulfill customer satisfaction.
Roles Of A Port
Westports Malaysia plays a pivotal role in international maritime trade and Malaysia’s economic development. Below is a breakdown of those roles:
PROVIDES FAST CONNECTIVITY IN ORDER TO TRANSPORT THE PRODUCTS TO ITS CONSIGNEES
PROVIDES STORAGE SPACE & WAREHOUSING FACILITIES
PROVIDES BUNKERING AND OTHER SHIP RELATED FACILITIES
Value Added Services
CONTAINER TERMINAL GATE 2
In the initiative to increase productivity, Royal Customs Malaysia has also installed 3 scanners at the second gate to enable them to scan laden containers. This helps customs to reduce man power and increase time taken to check containers during the gate out process.
IT - KEY TO WESTPORTS'S EFFICIENCY
IT plays an integral and ubiquitous role in handling Westports’s operations to meet the demands of tomorrow which are increasing productivity, efficiency and capacity, while simultaneously increasing safety and security, and enhancing customer service.
CONTAINER TERMINAL OPERATING SYSTEM
AVP (Advanced Vessel Plan) and AYP (Advanced Yard Plan) provides automated ship operation and efficient use of yard space. TLS (Terminal Logistics System) is an asset management system that streamlines equipment work queue based on individual workload. These features allow terminals to minimize equipment movement, save turnaround time, increase operational productivity and reduce schedule inaccuracy.
Advanced Vessel Planning
AVP (Advanced Vessel Planning) is an automatic process planner that localizes towards each vessels’ needs. OPUS Terminal combines EDI information, container status, equipment position and workload information from equipment and vessels. By optimizing discharging/loading sequence based on this data, operators benefit from shorter turnaround time and less gap between operation and planning. Higher productivity is accomplished through reduced container re-handling in the yard and minimized un-laden traveling of equipment.
Terminal Logistics System
TLS (Terminal Logistics System) provides total management of all equipment workflow within the terminal. TLS individually assigns and balances workload for each equipment based on its condition and work queue. Coordinating equipment work process minimizes waiting time so that containers can travel from end-to-end on schedule seamlessly. Single platform managing from Gate, Vessel, Rail and to Yard process optimizes the terminal process as a whole and allows operators to respond to problems quickly.
Advanced Yard Allocation
AYA (Advanced Yard Allocation) is a container distribution platform that resourcefully distributes container movement in the yard. Containers that enter from gate are instantly arranged a place in the yard significantly reducing re-handling work. Unloaded containers from vessels are practically allocated to the yard based on QC work queue and vessel’s stowage location. AYA taking care of overall container distribution significantly decreases terminal turn time of external trucks within the terminal.
OPUS Terminal is a platform solution that tightly integrates different terminal protocols into one cohesive unit. Mixture of different assets and systems often impedes terminal integrity and productivity. Under a single umbrella, terminals can be now managed with efficiency, stability and trouble-shooting.
With planning capability tightly coupled with operations which captures real-time movements within the container terminal, our overall operations monitoring, optimized equipment utilization and resource allocation enable Westports to meet the next decade’s demands in terms of productivity and increasing throughput.
Deployed in 2008, indoor and outdoor radio communication between operation control centre and terminal equipment operators has significantly improved.
e-Terminal which comprises of e-Berthing, e-Submit, e-SSR, e-Loading, e-Deliver Order, e-Gate Pass, e-PreArrival, e-TDR and e-Billing were developed in-house. Through e-Berthing, shipping lines can view the real time and planned vessel berthing status. With the availability of real time information, shipping lines can transparently pre-plan their berths with Westports.
Alternatively to EDI, e-Submit allows for the submission of discharge and loading information electronically via the Internet. To cater to disparate formats used by different shipping lines, the robust e-Submit data-mapping engine can map any format. Upon submission, verifications and validations are done up-front, instant corrections can be made should there be any discrepancies.
e-Special Service Request (e-SSR) provides shipping lines with the ability to manage changes on-line therefore maintaining integrity and traceability hence reducing the logistic time taken for paper-based submission.
Our integrated container terminal operations system simplifies and eliminates the submission of loading information through the e-Loading by automatically creating the loading list. This streamlined process enables vessel planning and yard planning to be commenced before the documentation cut-off time, thus leading to better efficiency and productive resource allocation.
In line with Westports’s strategic objectives to create a simplified and paperless environment, the e-Delivery Order (e-DO) system for import enables on-line issuance by shipping lines thus replacing the paper-based Delivery Order (DO).
Seamlessly integrated to Royal Malaysian Custom’s system, for release and clearance of containers and e-Gate Pass for the issuance of terminal release document, this streamlined process eliminates the use of paper-based DO and the presence of the forwarding agents at Westports.
The e-PreArrival feature enable hauliers to make appointments before collecting inbound and dropping their outbound containers with the benefits of reducing their turnaround time and waiting time.
The e-Terminal Departure Report (e-TDR) is available for shipping lines to view and download upon vessel departure. In addition to the quick dissemination of departure reports, it also acts as a centralized data repository.
The e-Billing feature enables customers to access their billing and account information on-line. It is designed and innovated in-house to cater for our customers with the purpose to streamlining and improving the billing services.
The mobile – on the go – version of the e-Terminal portal
The mobile version was officially launched on 10.09.2015 and it allows access to our customers anytime and anywhere from their smartphones. It is available for android in Google Play. The mobile version is the most convenient way to access the traditional Westports e-Terminal Plus website directly through smartphones across the globe. It consists of popular searches with real time information suitable for mobile users.
SMART CARD SECURITY SYSTEM
The adoption of this technology reduces the risk of loss and theft of containers, thus adding a greater level of assurance to cargo owners. It also enhances security in preventing document forgery as well as authenticates all entries and exits at the port.
Port Klang Authority (PKA) is implementing the Port Klang Net (PKNet) initiative aiming at establishing a port and trade focused community system connecting key industry players under a common platform. This initiative is aimed to increased efficiency and cost reduction in Port Klang.
Westports is one of the players in the PKNet system where information on container movement in and out of the terminals are updated to the system for tracking purposes. Moving to the 4th quarter of the year, PKNet is enabling features for shippers to declare their containers VGM, forwarding agents to be able to apply for e-gate pass and hauliers will able to do pre arrival booking as an alternative mode to the terminal E- Terminal Plus system.
The benefits of uCustoms are:
- Consistent operating procedures
- National Single Window
- Cost Savings on transactions
- Automation of manual processes
- Ease of information/Data sharing
- Enable working remotely
Westports has been selected to be part of the uCustoms pilot run which commenced on 30th September 2017. Westports will be integrating in phases with the uCustoms system starting with the Journey Declaration. The full integration with the uCustoms system should be completed within the 4th quarter of 2017.
E-CONVENTIONAL CARGO SYSTEM (E-CCS)
Based on requirements, our IT Team consolidated and upgraded the functions of NGCCS and CTCMS into a new single platform called E-Conventional Cargo System (E-CCS). The informative and user-friendly E-CCS was officially implemented on 1/4/2015. Besides automating manual processes which will improve their operational efficiency, the project also aims to meet our customers’ growing demands, ensure faster turnaround of dynamic changes and needs, while improving productivity monitoring.
This consolidated new E-CCS system controls all work processes in conventional cargo operations for Dry Bulk, Break Bulk, Liquid Bulk, Warehouse and RORO terminals. Its goals are to simplify and automate the conventional cargo processes from documentation, operation to billing.
A typical process involves using handheld units to record the arrival of incoming containers as they are discharged from the vessel at the quayside; this system determined position is downloaded into vehicle mounted computers on the yard equipment; and this process is repeated for outgoing containers, when they are loaded onto another vessel, truck or rail.
Leveraging on this technology, Westports can increase efficacy of buying, sourcing, ordering, logistics tracking and payment processes.
ELECTRONIC DATA INTERCHANGE (EDI)
Westports is UN/EDIFACT compliant. Our e-Terminal and terminal operating systems like COSMOS and NGCCS allow the transfer of data files electronically such as:
- COPARN – Export booking
- BAPLIE and MOVINS – Stowage instruction and stowage plans
- COARRI – Loading/discharging container reports
- COPRAR – Loading/discharging order messages
- CODECO – Gate movement reports
- VESDEP – Terminal departure reports
- INVOIC – Invoice messages
- IFTDGN – Dangerous goods declarations
- CUSCAR – Customs manifests