Posted 3 weeks ago


Job Summary :

The IT Infrastructure Operation Executive assumes a key role in managing and optimizing the organization’s IT infrastructure. This involves overseeing hardware, software, networks, and servers to ensure their seamless operation. The role collaborates across departments to maintain secure and efficient IT operations, troubleshoot technical issues, and enhance overall system performance.

Key Responsibility :

1. Infrastructure Management

  • Proficiently configure, monitor, and maintain a diverse range of servers, network devices, and essential hardware components.
  • Demonstrate a proactive approach in swiftly troubleshooting and resolving system performance concerns to ensure minimal downtime and optimal functionality.
  • Stay vigilant in keeping both hardware and software up-to-date with the latest patches and updates to enhance system security and performance.
  • Execute meticulous data center operations, including meticulous adherence to disaster recovery protocols for seamless continuity.

2. Network Administration

  • Ensure uninterrupted network connectivity, displaying a steadfast commitment to high availability and exceptional performance standards.
  • Exhibit proficiency in managing intricate network equipment such as routers, switches, and firewalls, maintaining their peak operational state.
  • Rapidly identify and resolve network issues while actively implementing innovative solutions to streamline network efficiency and performance.

3. IT Operations

  • Perform system in area of capacity planning.
  • Proficient in ITSM at working level.
  • Provide exceptional end-user technical support, displaying a swift response time and resolving infrastructure incident in timely manner.

4. Security and Compliance

  • Lead the implementation and maintenance of robust, multi-layered security measures that encompass the entire IT infrastructure to guarantee utmost security level.
  • Proactively monitor for potential security breaches and respond promptly and effectively to any security incidents that arise.
  • Uphold uncompromising adherence to internal IT security policies while aligning with relevant industry regulations and best practices.

5. User Support and Process Enhancement

  • Offer personalized and solution-driven technical assistance to end-users, seamlessly resolving hardware and software challenges to foster user satisfaction.
  • Facilitate seamless user account setups, intricate email configurations, and intuitive system usage to maximize operational efficiency.
  • Collaborate seamlessly with the helpdesk team to expedite the resolution of user-reported issues and maintain a high standard of user experience.
  • Consistently identify avenues for process optimization, presenting actionable strategies to elevate system reliability and performance.

Requirements :

  • Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
  • Proven experience (e.g., 2+ years) in IT infrastructure management, network administration, and software deployment.
  • Proficiency in server administration, network management, operating systems, virtualization, and software deployment.
  • Demonstrated experience in leading and managing technical teams effectively.
  • Familiarity with cybersecurity principles, risk management, and compliance standards.
  • Previous involvement in managing IT projects, from planning to execution.
  • Ability to analyze complex technical issues and provide effective solutions.
  • Experience in managing relationships with vendors and partners for hardware, software, and services.
  • Skill in identifying process inefficiencies and proposing enhancements for better operational efficiency.
  • Ability to swiftly troubleshoot and resolve technical issues, ensuring seamless operations.

Human Resources Department
Westports Malaysia Sdn Bhd
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan
Tel: 03-3169 4000 Fax: 03-3169 4101

All applications will be treated strictly private and confidential.

  1. Only shortlisted candidates will be notified within 2 weeks (14 business days).
  2. Unsuccessful candidate’s application will be KIV for future opening.
  3. Kindly prepare the following documents prior to applying as these attachments are mandatory.
    • Profile Picture (jpeg, jpg and png file only)
    • School education certificate (jpeg, jpg and png file only)
    • Tertiary education certificate (jpeg, jpg and png file only)
    • Resume (pdf file only)