Posted 2 weeks ago


Job Summary :

To enhance the relationship between Westports, forwarding & shipper community, improve the port’s visibility within these segments, as well as external perception with regards to service level and business conducts.  

Key Responsibility :

  • To establish contacts with major shippers/consignees & promote port services & key competitive advantages.
  • Promote the availability of the Value Added Services to shippers and consignees to induce greater local volumes.
  • To strengthen the relationship level as well as the customer service commitment level between Westports and its direct and indirect customers.
  • Place regular visits to mid-tier Forwarders/ Forwarding Agents to collect data on industry trends as well as to gather the voice of customers for operational enhancement or system improvements.
  • Ensure the correct services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal operations teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust that their goods are well cared for in transit or in storage in our port.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and reporting standards

Requirements :

  • BSc/BA in Business Administration, Sales, or a relevant field.
  • Fluency in Mandarin is required for effective communication in the target market.
  • At least 5 years of experience in sales, business development, preferably in the transportation or logistics industry.
  • Strong communication and interpersonal skills, with a knack for building relationships at all organizational levels.
  • Proven ability to manage and develop personnel.
  • Competency in problem-solving and negotiation.
  • Exceptional oral and written communication skills, including effective writing, editing, and research abilities.
  • Excellent interpersonal skills; capable of effective communication and working well with people at all levels.
  • Highly collaborative nature, able to work well with diverse staff groups, divisions, and business partners.
  • Creative and innovative approach in presentation techniques and marketing concepts.
  • Experience in data analytics.
  • Proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word.
  • Ability to thrive under pressure in a fast-paced environment and meet tight deadlines.

What We Offer:

  • A dynamic and challenging work environment.
  • Competitive salary package.
  • Opportunities for professional growth and advancement.
  • A supportive team and management structure.

Human Resources Department
Westports Malaysia Sdn Bhd
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan
Tel: 03-3169 4000 Fax: 03-3169 4101

All applications will be treated strictly private and confidential.

  1. Only shortlisted candidates will be notified within 2 weeks (14 business days).
  2. Unsuccessful candidate’s application will be KIV for future opening.
  3. Kindly prepare the following documents prior to applying as these attachments are mandatory.
    • Profile Picture (jpeg, jpg and png file only)
    • School education certificate (jpeg, jpg and png file only)
    • Tertiary education certificate (jpeg, jpg and png file only)
    • Resume (pdf file only)