IT SUPPORT & OPERATION EXECUTIVE

Posted 3 months ago

POSITION : EXECUTIVE

Job Summary :

IT Executive consists of staff who are responsible for support and maintenance of critical container operations, IT Systems, Software, and Hardware. The core objective is to ensure all mission-critical IT systems in Westports Terminal are available on a 24/7 basis. Other key roles involve IT system release management, maintenance activities, and administration roles. Staff will be also responsible for managing and delegating the task to IT Support (Non-Executives) ensuring all tasks are completed within KPI.

Key Responsibility :

1. IT Support 

  • Reporting to IT Assistant Manager. 
  • Managing a team of IT Non-Executives  
  • Support and Maintenance of TOS system/servers (Terminal Operating System) 
  • Support and Maintenance of CCTV System and Camera (Remote P-check System) 
  • 2nd Level Support for End User Computing (PC, Laptop, Printers) 
  • 2nd Level Support for Mobile devices on Equipment (Tablets) 
  • 2nd Level Support for DTRS devices (Base Set and Walkie Talkie) 
  • System Administration 
  • Asset Maintenance 
  • Registration of incidents in the Helpdesk Ticketing System 

2. Operation Management 

  • To support TOS application server and system-related issues and ensure issues are addressed and resolved within target KPIs. 
  • Ensure TOS Server maintenance & deployment are carried out as per MOP. 
  • To support CCTV incidents related to application/infra/hardware and ensure issues are addressed and resolved within target KPIs. 
  • Ensure configuration of cameras/Routers/Switches/Tablets and accessories for Hot Swap are done within KPIs. 
  • 2nd level support for End end-user computing jobs involving installation/maintenance/repair of Computer Hardware/Software (Desktop and Laptops), Printers, and Peripheral devices. 
  • 2nd level support for Mobile Device incidents related to application/hardware and ensure issues are addressed and resolved within target KPIs. 
  • 2nd level support for DTRS Device incidents related to infra/hardware and ensure issues are addressed and resolved within target KPIs. 
  • To ensure System Administration (Create/edit/delete) access is completed within KPI’s. 
  • To ensure all Asset maintenance is carried out as per schedule without interruption to services and business. 
  • Ensure all IT system-related incidents are registered in the Helpdesk Ticketing System for escalation. 
  • Ensure all task delegated to IT Nonexecutives is effectively monitored to ensure issues are addressed and resolved within target KPIs. 

Requirements :

  • Bachelor’s Degree in information technology or relevant IT field with 2-3 years of working experience. 
  • Strong understanding of the functions of IT Computer and mobile systems, hardware, software, and other peripheral equipment.  
  • Strong Communication & Interpersonal Skills  
  • Strong IT Support and troubleshooting Skills  
  • Strong analytical thinking and problem-solving. 
  • Good requirement gathering and software testing skills. 
  • Good documentation and reporting skills. 

Human Resources Department
Westports Malaysia Sdn Bhd
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan
Tel: 03-3169 4000 Fax: 03-3169 4101

All applications will be treated strictly private and confidential.

  1. Only shortlisted candidates will be notified within 2 weeks (14 business days).
  2. Unsuccessful candidate’s application will be KIV for future opening.
  3. Kindly prepare the following documents prior to applying as these attachments are mandatory.
    • Profile Picture (jpeg, jpg and png file only)
    • School education certificate (jpeg, jpg and png file only)
    • Tertiary education certificate (jpeg, jpg and png file only)
    • Resume (pdf file only)