IT OPERATIONS MANAGER

Posted 2 months ago

Responsibility :

Ensure IT outsourcing vendors deliver all contractual obligations to ensure there is no disruption to operations.

Knowledge / Experience :

  • IT Infrastructure – 10 years, ITIL certified, experienced in IT Infrastructure Operation
  • IT Service Management – 10 years, ITSM Certified, experienced in implementing all ITSM components
  • Network – 3 years, working knowledge of network
  • Server – 7 years, knowledge of Servers, virtualization, containerization, Hyperconverged Infrastructure, and Middleware technology. Understand the software licensing mechanism
  • Storage – 5 years, experience in handling large databases and familiar with database environment. Experienced with SAN and NAS technology
  • IT Security – 4 years, working knowledge of Active Directory, EndPoint Protection, hardening standards, and 3 tiers architecture

Task : 

  • Monitor and ensure that IT operations can meet deliverables 24/7
  • Leads meetings with vendor and assess performance based on a contractual agreement
  • Review reports from IT Outsourcing vendor and ascertains accuracy to meet compliances and regulatory requirements
  • Ensure IT Outsourcing vendor contractual obligation is met in terms of the quality of delivery and execution
  • Recommendations to management on vendors status and prepare reports in vendor meeting service level agreements
  • To propose improvements or enhancements to current IT Operations to increase the efficiency to meet current operational needs. Ensure optimal utilization of current IT Infrastructure
  • Review data flow and integration pathway between various systems, applications, databases, and entities.
  • Overlooking migrations of applications independently to the cloud-based environment

Problem Solving : 

  • Managing and escalation issues raised by users, internal teams, and vendors
  • Able to size issues and prepare relevant suggestions or options to resolve issues
  • Able to capture recommendations from all parties and formulate a long-term fix to issues
  • To account for challenges arising from load balancing, scalability of usage, and increase of data/traffic.
  • Ability to formulate long term strategy

Behavior : 

  • Adhere to and enforcement of compliance/regulatory requirements
  • Should be proactive, detail orientated, and thoroughness in work done
  • To be decisive and authoritative in decision making
  • The habit of regularly documenting updates and changes
  • Able to work with a diverse group of people and focus on strengthening relationships to drive outcomes
  • Able to look at small details and scope out to the big picture

Authority (Ability to make decisions and be accountable for) :

  • Overall delivery of IT Operations
  • Asses and rate deliverables of IT Outsourcing Vendor
  • Solutions and service recovery of IT Operations

Human Resources Department
Westports Malaysia Sdn Bhd
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan
Tel: 03-3169 4000 Fax: 03-3169 4101

All applications will be treated strictly private and confidential.

  1. Only shortlisted candidates will be notified within 2 weeks (14 business days).
  2. Unsuccessful candidate’s application will be KIV for future opening.
  3. Kindly prepare the following documents prior to applying as these attachments are mandatory.
    • Profile Picture (jpeg, jpg and png file only)
    • School education certificate (jpeg, jpg and png file only)
    • Tertiary education certificate (jpeg, jpg and png file only)
    • Resume (pdf file only)

*Position is closed, future application will be KIV.