IT JUNIOR SUPPORT

Posted 1 month ago

POSITION : NON – EXECUTIVE

Key Responsibility :

IT Support consists of non-executive staff who are responsible for support and maintenance for critical container operations IT devices which consist of End User Computing – PC/Laptop/Printers at the entire terminal, Tablets for Quay Cranes(QC), RTG, Stackers, Terminal Trucks (TT), Shuttle Bus(SH), Operations Staff(CTAB) and Digital Truck Radio System(DTRS) equipment’s (Base Set & Walkie Talkie) used on equipment’s and by end users.

  • Reporting to shift group IT Executive.
  • Installation, Maintenance, and On-site Support of PCs, Laptop, and Printers.
  • Installation, Maintenance, and On-site Support of 218 RTGs and 29 Stacker’s Tablets.
  • Installation, Maintenance, and On-site Support of 605 units of TT Tablets.
  • Installation, Maintenance, and On-site Support of 828 Base Set and Walkie Talkie DTRS devices.
  • Installation, Maintenance, and On-site Support of 66 QC Tablets.
  • Installation, Maintenance, and On-site Support of 75 Ops Tablet and 15 Shuttle Bus.
  • Preventive Maintenance yearly on all above accountabilities.
  • Daily Shift Report with issues details and resolution submitted to IT Executive at the end of every shift.

Scope of work

  • 24/7 on-site shift support for EUC involving installation/maintenance/repair of Computer Hardware (Desktop and Laptops), Peripheral devices, and printers.
  • 24/7 on-site shift support for EUC involving installation/maintenance/repair of Computer Software (Operating System, Email Services, MS Office products, Antivirus, Internal Application)
  • 24/7 on-site shift support for Tablets, DTRS Base Set, and Portable Set devices
  • Troubleshooting device failures or bugs and providing a temporary workaround or permanent solutions.
  • Preventive Maintenance for all above IT devices (1-2 times yearly)
  • Asset physical audit.
  • New IT devices deployment for end users and equipment.
  • Relocation of IT devices based on ad-hoc requests.
  • Manual Installation of Windows patches/software upgrades/driver upgrades if the automated installation method fails.

Requirements :

  • Minimum Diploma in IT or relevant. Any relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or other IT-related certifications, may be beneficial.
  • Proficiency in computer hardware and software troubleshooting and maintenance.
  • Knowledge of operating systems (e.g., Windows, macOS, Linux) and the ability to perform software installations and updates.
  • Familiarity with Microsoft Office products and other commonly used software applications.
  • Strong problem-solving skills to diagnose and resolve technical issues efficiently.
  • The ability to provide temporary workarounds or permanent solutions to device failures or bugs.
  • Strong problem-solving skills to diagnose and resolve technical issues efficiently.
  • Willingness and availability to work in a 24/7 shift environment as indicated in the job description.
  • Any relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or other IT-related certifications, may be beneficial.

Human Resources Department
Westports Malaysia Sdn Bhd
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan
Tel: 03-3169 4000 Fax: 03-3169 4101

All applications will be treated strictly private and confidential.

  1. Only shortlisted candidates will be notified within 2 weeks (14 business days).
  2. Unsuccessful candidate’s application will be KIV for future opening.
  3. Kindly prepare the following documents prior to applying as these attachments are mandatory.
    • Profile Picture (jpeg, jpg and png file only)
    • School education certificate (jpeg, jpg and png file only)
    • Tertiary education certificate (jpeg, jpg and png file only)
    • Resume (pdf file only)

Apply Here